bigbunny Privacy Policy – How Your Personal Data Is Handled in the Philippines

When you register for a bigbunny account, we collect personal information including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a government-issued identification document to verify your identity in line with Philippine regulations governing online entertainment platforms. When you make deposits or withdrawals, we collect payment-related information such as your chosen payment method and transaction reference numbers, though we do not store full card numbers on our servers. We automatically collect certain technical data when you use our platform, including your IP address, device type, browser version, and session activity logs, which help us maintain platform security and improve your experience. If you contact our support team, we retain records of those communications to ensure consistent and accurate assistance. All information collected is used solely for the purposes described in this Privacy Policy and is not shared with third parties for marketing purposes.

bigbunny uses the personal information you provide primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity as required by applicable Philippine law. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — we do not send unsolicited promotional messages without your consent. Technical data collected during your sessions is used to detect and prevent fraud, identify unusual account activity, and ensure the overall security and stability of the platform. Your gaming activity data is used internally to personalise your experience, such as surfacing relevant sports markets or casino-style game categories that match your preferences. We may use aggregated, anonymised data for internal analytics and platform improvement purposes, but this data cannot be used to identify you individually. We will never sell, rent, or trade your personal information to any third party for their own commercial use.

bigbunny may share your personal information with trusted third-party service providers who assist us in operating the platform, including payment processors, identity verification providers, and fraud prevention services — all of whom are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when we are legally required to do so, or when disclosure is necessary to protect the rights, property, or safety of bigbunny, our members, or the public. In the event that bigbunny undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We do not share your data with advertisers, data brokers, or any third party for marketing or profiling purposes. Any third-party service providers we engage are carefully vetted and are required to comply with applicable Philippine data protection standards. If you have questions about specific third parties we work with, you may contact our support team at [email protected].

bigbunny employs industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including encrypted data transmission (SSL/TLS), secure server infrastructure, and strict internal access controls. All payment transactions on the platform are processed through certified payment gateways that comply with applicable security standards, and we do not store sensitive financial credentials on our own servers. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform and the data we hold. Access to personal data within bigbunny is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained on data protection obligations. Despite these measures, no online platform can guarantee absolute security against all possible threats, and we encourage you to protect your own account by using a strong, unique password and enabling any available account security features. If you suspect that your account has been compromised, please contact our support team immediately so we can take prompt action.

As a member based in the Philippines, you have the right to request access to the personal data that bigbunny holds about you, and we will provide a copy of that information within a reasonable timeframe upon receipt of a verified request. You have the right to request correction of any inaccurate or incomplete personal data associated with your account, and we will update our records promptly upon verification. You may request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, subject to any legal obligations that require us to retain it. You have the right to object to or restrict certain types of processing of your personal data, and we will honour such requests where they are consistent with our legal obligations. If you wish to exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request. We are committed to responding to all data rights requests in a timely and transparent manner, in accordance with applicable Philippine data protection law.

bigbunny retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law, regulatory obligations, or legitimate business purposes such as resolving disputes or enforcing our Terms and Conditions. Transaction records and identity verification documents are typically retained for a minimum period as mandated by Philippine financial and gaming regulations, even after an account has been closed. Technical logs and session data are retained for a shorter period and are used primarily for security monitoring and fraud prevention purposes. When personal data is no longer required for any of the purposes described in this policy, we securely delete or anonymise it in accordance with our internal data retention procedures. If you close your account and wish to request early deletion of your data, you may do so by contacting our support team, subject to any legal retention requirements that apply. We review our data retention practices periodically to ensure they remain proportionate and compliant with current Philippine data protection standards.

bigbunny uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to help us understand how members navigate and use the site. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting core functionality such as login sessions and account security. We may also use analytics cookies to collect aggregated, anonymised information about how the platform is used, which helps us identify areas for improvement and optimise the member experience. You can manage your cookie preferences through your browser settings, and most modern browsers allow you to block or delete cookies; however, doing so may affect certain features of the bigbunny platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. For more information about how we use cookies and how to manage them, please contact our support team or visit the FAQ page.

bigbunny may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law, and the date at the top of this page will be updated accordingly. When we make material changes to this policy, we will notify registered members through their account or via the contact details provided at registration, where reasonably practicable. Your continued use of the bigbunny platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting our support team. We recommend reviewing this page periodically so that you are always aware of how your personal data is being handled. For any questions about this Privacy Policy or our data practices, please reach out to us at [email protected] or visit the FAQ page for quick answers.